AGB

These Terms of Service govern access to and use of staudr.shop, including purchases made through the website.

By accessing the website, creating an account, or placing an order, the user agrees to these Terms of Service. Mandatory consumer rights remain unaffected.

1. Store Information

The online store operates under the name:

staudr.shop
Email: info@staudr.shop

Additional legally required operator information must be displayed in the store’s Legal Notice.

2. Scope

These terms apply to:

• Website visitors
• Customers
• Account holders
• Purchasers of products
• Other users of the website

Separate policies, including the Privacy Policy, Return and Refund Policy, Shipping Policy, and Legal Notice, form part of the contractual information provided through the store.

3. Eligibility

Customers must have the legal capacity required to enter into a binding contract.

Where a customer is under the age at which independent contracting is permitted, an order must be placed with the involvement and consent of a parent or legal guardian.

Products may not be purchased for unlawful resale, fraudulent activity, or any prohibited purpose.

4. Products

We make reasonable efforts to describe products accurately.

Product information may include:

• Photographs
• Colours
• Available sizes
• Measurements
• Materials
• Care information
• Prices
• Availability

Colours and appearance may vary because of screen settings, lighting, photography, and production batches.

Customers are responsible for reviewing available product details and size information before ordering.

Minor variations that do not materially affect the product’s agreed characteristics are not necessarily defects. Mandatory rights concerning non-conforming or defective goods remain unaffected.

5. Product Availability

All products are subject to availability.

Placing a product in a shopping cart does not reserve it.

If a product becomes unavailable after an order is placed, we may:

• Cancel the affected item
• Contact the customer
• Offer an alternative
• Issue a refund to the original payment method

We will not substitute a materially different product without the customer’s agreement.

6. Prices and Taxes

Prices are displayed on the website in the currency shown during browsing and checkout.

Applicable taxes and charges are displayed or included as required by law.

The final order total is shown before the customer submits the order.

We may change prices at any time, but a price change will not affect an order already accepted, except where correction is legally permitted because of an obvious error.

7. Obvious Pricing Errors

We may correct obvious typographical, technical, or pricing errors.

If an order is affected by an obvious error, we may contact the customer and offer the opportunity to confirm the order at the correct price or cancel it for a full refund.

We will not intentionally use misleading pricing practices.

8. Placing an Order

The customer places a binding order by completing the checkout process and selecting the final order or payment button.

Before submission, the customer can review and correct the order information displayed during checkout.

After submission, an electronic order confirmation may be sent. The initial confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

9. Contract Formation

The purchase contract is formed when we expressly accept the order, confirm shipment, or dispatch the ordered products, depending on the checkout and confirmation process used.

We may refuse or cancel an order for legitimate reasons, including:

• Product unavailability
• Payment failure
• Suspected fraud
• Incorrect pricing
• Delivery restrictions
• Violation of these terms
• Legal or regulatory requirements

If payment has already been collected for a canceled order, the relevant amount will be refunded.

10. Payment

Available payment methods are displayed during checkout.

Customers confirm that:

• The payment information provided is accurate
• They are authorised to use the selected payment method
• Sufficient funds or credit are available
• The transaction is not fraudulent or unlawful

Payment providers may conduct authentication, fraud-prevention, and compliance checks.

11. Delivery

All orders receive free standard delivery unless a different service is clearly selected or agreed.

The estimated delivery timeframe is 15 to 20 days.

Delivery times are estimates and may be affected by carrier delays, address problems, public holidays, severe weather, customs processing, or events outside our reasonable control.

Further information is provided in the Shipping Policy.

12. Transfer of Risk

For consumer purchases, the risk of accidental loss or damage generally transfers when the customer or a person designated by the customer receives the goods, except where the customer independently commissions a carrier not offered by us and applicable law provides otherwise.

13. Retention of Title

To the extent permitted by law, products remain our property until the full purchase price has been paid.

14. Right of Withdrawal and Returns

Eligible consumers may have a statutory right to withdraw from an online purchase within 14 calendar days.

staudr.shop also offers a voluntary 30-day return period subject to the conditions in the Return and Refund Policy.

Mandatory statutory rights take priority over any inconsistent contractual condition.

15. Defective or Non-Conforming Goods

Customers have statutory rights where products are defective, damaged, or do not conform to the contract.

Depending on applicable law and the circumstances, remedies may include:

• Repair
• Replacement
• Price reduction
• Contract termination
• Refund
• Compensation where legally available

Customers should contact info@staudr.shop with the order number and evidence of the problem.

Nothing in these terms excludes or limits mandatory legal guarantee rights.

16. Customer Accounts

Where account registration is available, customers are responsible for:

• Providing accurate information
• Maintaining password confidentiality
• Restricting unauthorised access
• Informing us of suspected account misuse

We may suspend or restrict an account where reasonably necessary for security, fraud prevention, legal compliance, or enforcement of these terms.

17. Prohibited Uses

Users must not:

• Use the website for unlawful purposes
• Commit or facilitate fraud
• Submit false order or payment information
• Access another person’s account without permission
• Introduce viruses or malicious code
• Scrape or harvest data unlawfully
• Attempt to disrupt website security
• Infringe intellectual property rights
• Harass staff or other users
• Misrepresent identity
• Use automated systems in a manner that damages the website
• Circumvent purchase restrictions or security measures

18. Intellectual Property

Unless otherwise stated, website content—including text, graphics, logos, layouts, product descriptions, and original visual materials—is owned by or licensed to staudr.shop and is protected by applicable intellectual property laws.

Users may access the website for personal, non-commercial shopping purposes.

Content may not be copied, reproduced, distributed, modified, republished, or commercially exploited without appropriate authorisation.

19. Reviews and User Content

Where customers submit reviews, photographs, comments, or other content, they confirm that:

• They have the right to submit it
• It is accurate to the best of their knowledge
• It does not infringe third-party rights
• It is not unlawful, abusive, deceptive, or defamatory

To the extent required to display and administer submitted content, the customer grants us a non-exclusive licence to host, reproduce, format, and display it.

We may remove content that violates these terms or applicable law.

20. Third-Party Services and Links

The website may include third-party tools, payment services, applications, or links.

Independent third parties may apply their own terms and privacy policies.

We are not responsible for an independent third party’s acts or omissions except to the extent responsibility cannot legally be excluded.

21. Website Availability

We aim to maintain reliable access but do not guarantee that the website will always be uninterrupted or error-free.

We may temporarily suspend access for:

• Maintenance
• Security updates
• Technical problems
• Service-provider outages
• Legal compliance
• Events beyond our reasonable control

22. Liability

Nothing in these terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for:

• Intentional misconduct
• Gross negligence
• Death or personal injury caused by negligence
• Fraudulent misrepresentation
• Breach of mandatory product liability law
• Breach of mandatory consumer rights

For minor negligent breaches of an essential contractual obligation, liability may be limited to the typical and reasonably foreseeable damage, where legally permitted.

These limitations do not remove remedies that consumers are legally entitled to receive.

23. Indemnification

Business users who use the website unlawfully may be responsible for losses caused by their violation of these terms, subject to applicable law.

This section does not impose an inappropriate indemnity obligation on consumers or restrict mandatory consumer protections.

24. Force Majeure

We are not responsible for delays or failures caused by circumstances outside our reasonable control, such as natural disasters, major transport disruption, war, civil unrest, government action, widespread network failures, epidemics, labour disruption, or carrier emergencies.

This provision does not remove mandatory rights concerning delivery, refunds, or contract termination.

25. Governing Law

These terms are governed by applicable German law, excluding rules that would unlawfully deprive consumers of mandatory protections available in their country of habitual residence.

The United Nations Convention on Contracts for the International Sale of Goods does not apply where its exclusion is legally effective.

26. Jurisdiction

Mandatory rules concerning consumer jurisdiction remain unaffected.

A consumer may bring proceedings before a court that has jurisdiction under applicable consumer law.

Any exclusive jurisdiction clause applies only to commercial customers where legally permitted.

27. Consumer Dispute Resolution

staudr.shop does not voluntarily participate in dispute resolution proceedings before a consumer arbitration board unless participation is legally required in a particular case.

Customers may contact info@staudr.shop so that we can attempt to resolve a complaint directly.

28. Severability

If any provision is found invalid or unenforceable, the remaining provisions remain effective to the extent legally permitted.

The invalid provision will be interpreted or replaced in a manner that most closely reflects its lawful commercial purpose without reducing mandatory consumer protection.

29. Changes to These Terms

We may update these terms for legitimate reasons, including changes to:

• Applicable law
• Store functionality
• Payment services
• Delivery arrangements
• Security practices
• Business operations

The terms applicable to an order are generally those presented when the order was placed, unless a mandatory legal change requires otherwise.

30. Contact

Questions about these Terms of Service may be sent to:

staudr.shop
Email: info@staudr.shop