Versand
This Shipping Policy applies to orders placed through staudr.shop.
1. Free Standard Delivery
staudr.shop provides free standard delivery on all orders.
There is no minimum purchase amount required to qualify for free standard delivery unless a different condition is clearly displayed before the order is placed.
Any optional expedited or premium delivery service, where available, will be displayed separately during checkout together with the applicable charge.
2. Delivery Time
The estimated delivery timeframe is:
15 to 20 calendar days
This estimated timeframe includes normal order handling and transportation to the delivery address.
The estimate begins after the order has been successfully submitted, payment has been authorised, and any necessary order verification has been completed.
Delivery dates are estimates rather than guaranteed appointment dates unless a specific guaranteed service is expressly offered during checkout.
3. Order Processing
Orders may require processing before shipment.
Processing can include:
- Payment confirmation
- Fraud-prevention checks
- Address verification
- Product allocation
- Quality inspection
- Packaging
- Transfer to the delivery carrier
Orders placed during weekends or public holidays may begin processing on the next working day.
4. Order Confirmation
After an order is placed, the customer should receive an order confirmation at the email address provided during checkout.
Customers are responsible for checking that the following information is correct:
- Customer name
- Email address
- Delivery address
- Products ordered
- Product sizes and colours
- Quantity
- Order total
If any information is incorrect, contact info@staudr.shop as soon as possible.
Changes cannot be guaranteed once processing or shipment has begun.
5. Shipping Confirmation and Tracking
When available, a shipping confirmation will be sent after the order has been dispatched.
The confirmation may contain:
- Carrier information
- Tracking number
- Tracking link
- Estimated delivery information
Tracking information may require several days to become active after a shipping label is created.
A temporary absence of tracking updates does not necessarily mean that the package has stopped moving. Some carriers update tracking only when a package reaches a major sorting or delivery facility.
6. Delivery Locations
Orders are delivered only to destinations available during checkout.
We may be unable to deliver to certain:
- Restricted locations
- Remote areas
- Military addresses
- Parcel forwarding services
- Post office boxes
- Locations not served by available carriers
If delivery is unavailable after an order has been placed, we will contact the customer and provide an appropriate solution, which may include cancellation and refund.
7. Accurate Delivery Information
Customers must provide a complete and accurate delivery address.
The address should include, where applicable:
- Full recipient name
- Street name
- Building number
- Apartment or unit number
- Postal code
- City
- Country
- Telephone number
staudr.shop is not responsible for delays caused by incomplete or incorrect information supplied by the customer.
If the order has not yet been shipped, we will make reasonable efforts to correct an address after receiving a request.
Once the package has been shipped, an address change may not be possible.
8. Multiple Packages
An order containing several products may be shipped in separate packages.
Separate packages may:
- Arrive on different dates
- Use different carriers
- Have different tracking numbers
- Show separate delivery updates
Customers will not be charged additional standard delivery fees when we divide an order into multiple shipments.
9. Delivery Delays
Although most orders should arrive within the estimated timeframe, delays may occur because of:
- High seasonal demand
- Public holidays
- Severe weather
- Transport disruption
- Carrier capacity
- Customs inspections
- Security checks
- Incorrect address information
- Failed delivery attempts
- Local emergencies
- Events outside our reasonable control
Where a delay occurs, customers may contact info@staudr.shop for assistance.
Mandatory consumer rights concerning late delivery remain unaffected.
10. Signatures and Delivery Attempts
Depending on the order, destination, and carrier, a signature may be required.
If nobody is available, the carrier may:
- Attempt delivery again
- Leave the package in a safe place where permitted
- Deliver it to a neighbour where permitted
- Deliver it to a collection point
- Leave instructions for collection or redelivery
Customers should follow the carrier’s instructions promptly.
11. Marked Delivered but Not Received
If tracking shows that an order was delivered but the customer cannot locate it, the customer should:
- Check the entrance, letterbox, reception area, garage, garden, or other safe location.
- Ask household members, neighbours, reception staff, or building management.
- Review the carrier’s delivery photograph or delivery notes, if available.
- Contact the carrier for additional delivery information.
- Contact info@staudr.shop if the package remains missing.
We will review the available tracking information and may open an investigation with the carrier.
Customers should report missing deliveries promptly so that carrier investigation deadlines are not missed.
12. Lost Packages
A package may be treated as lost when the carrier confirms the loss or when there has been no meaningful tracking activity for an unreasonable period.
Where a package is confirmed as lost before delivery to the customer, we will provide an appropriate remedy, such as:
- Replacement, subject to availability
- Refund to the original payment method
We may require reasonable cooperation during the carrier investigation.
13. Damaged Packages
Customers should inspect packages and products promptly after delivery.
If an order arrives damaged, contact info@staudr.shop and provide:
- Order number
- Description of the damage
- Photographs of the outer packaging
- Photographs of the shipping label
- Photographs of the affected product
Customers should retain the packaging until the claim has been reviewed.
14. Incorrect or Missing Products
If an order contains an incorrect product or is missing an item, contact info@staudr.shop.
Please provide:
- Order number
- Product received
- Product expected
- Photographs of the products and packaging
- Photograph of the shipping label where relevant
We will review the order and provide an appropriate remedy.
15. Refused or Unclaimed Packages
If a customer refuses delivery or does not collect a package, it may be returned to the sender or fulfilment facility.
After the returned package has been received and reviewed, we may:
- Arrange reshipment
- Process a refund
- Deduct reasonable additional costs where legally permitted and caused by the customer
No deduction will be made where the delivery failure resulted from our error or where a deduction would violate mandatory consumer law.
16. Customs and Import Processing
Some orders may pass through customs or cross-border processing facilities.
Customs processing can affect delivery time.
Any taxes, duties, or charges that customers are legally required to pay should be disclosed during checkout or otherwise communicated as required by law. Customers will not be charged undisclosed fees by staudr.shop after placing an order.
17. Risk of Loss
For consumer orders, the risk of accidental loss or damage generally remains with the seller until the customer, or a person designated by the customer other than the carrier, receives the products.
Mandatory legal rules take priority over any inconsistent wording in this policy.
18. Order Cancellation
Customers may request cancellation by contacting info@staudr.shop.
We will attempt to cancel the order before shipment, but cancellation cannot be guaranteed after processing begins.
If the order has already been shipped, the customer may use the applicable return or statutory withdrawal procedure after delivery.
19. Returns
Shipping a product back is governed by the Return and Refund Policy.
Customers should not send products to the address shown on the original shipping label unless customer support expressly confirms that it is an authorised return destination.
20. Contact
For delivery questions, contact:
staudr.shop
Email: info@staudr.shop
Please include the order number in all delivery-related enquiries.
- Choosing a selection results in a full page refresh.