Widerrufsrecht

This Return and Refund Policy applies to purchases made through staudr.shop.

This policy provides a voluntary 30-day return period while preserving all mandatory rights available to consumers under German and European Union law.

1. Thirty-Day Return Period

Customers may request a return within 30 calendar days after receiving an order.

To qualify under our voluntary return policy:

• The return request must be submitted within 30 calendar days after delivery.
• The product must be unworn, unused, unwashed, and unaltered.
• The product must be returned with its original tags attached.
• The product must be in its original packaging where reasonably possible.
• The product must not contain stains, odours, cosmetic marks, pet hair, or other signs of use.
• The customer must provide proof of purchase or the relevant order number.

Trying on clothing solely to assess its fit, size, or appearance does not automatically make it ineligible, provided it has not been worn beyond what is reasonably necessary to inspect it.

2. Statutory Fourteen-Day Right of Withdrawal

Consumers in Germany and other applicable European Union countries generally have the right to withdraw from an eligible online purchase within 14 calendar days without giving a reason.

For orders containing goods, the withdrawal period generally expires 14 calendar days after the day on which the customer, or a person designated by the customer other than the carrier, receives the goods.

For an order delivered in multiple shipments, the period generally begins when the final item or shipment is received.

To exercise the right of withdrawal, the customer must send a clear statement of the decision to withdraw to:

Email: info@staudr.shop

The statement should include:

• The customer’s full name
• The order number
• The products concerned
• The date the order was received
• A clear statement that the customer wishes to withdraw from the purchase

Sending the withdrawal notice before the 14-day period expires is sufficient to meet the withdrawal deadline.

3. Optional Withdrawal Form

Customers may use the following wording, although use of this form is not mandatory:

Withdrawal Notice

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Order number:

Products:

Order date:

Delivery date:

Customer name:

Customer address:

Date:

This notice may be sent electronically to info@staudr.shop.

4. Starting a Return

Before sending a product back, contact info@staudr.shop.

Include:

• Your order number
• The product you wish to return
• The reason for the return
• Photographs if the product is damaged, defective, incorrect, or materially different from its description

After reviewing the request, we will provide return instructions and the appropriate return destination.

Do not return products to an address shown on a shipping label without first contacting customer support. Shipping labels may display a carrier, fulfilment facility, or processing location that is not authorised to receive customer returns.

Unauthorised returns may be delayed, refused by the receiving facility, or returned to the sender.

5. Return Deadline

When exercising the statutory right of withdrawal, products must be sent back without undue delay and no later than 14 calendar days after informing us of the withdrawal.

For returns made only under our voluntary 30-day policy, customers must follow the return deadline stated in the return authorisation instructions.

6. Return Shipping Costs

For ordinary change-of-mind returns, size-related returns, or style-preference returns, the customer is responsible for the direct cost of return shipping.

staudr.shop will cover reasonable return shipping costs when:

• The wrong product was delivered
• The product arrived materially damaged
• The product has a verified manufacturing defect
• The product materially differs from the confirmed order or product description

Customers should use a tracked shipping service and retain the shipping receipt and tracking information until the return has been completed.

We are not responsible for return packages lost or damaged in transit when the return shipping service was selected and arranged by the customer.

7. Inspection of Returned Products

Returned products are inspected after arrival.

A refund may be reduced to reflect a loss in value caused by handling beyond what was reasonably necessary to establish the product’s nature, characteristics, fit, and functioning.

Products returned under the voluntary 30-day policy may be rejected if they are:

• Worn for extended use
• Washed or altered
• Damaged after delivery
• Missing original tags
• Contaminated by perfume, smoke, cosmetics, deodorant, or other substances
• Returned outside the applicable period
• Sent without following the return instructions

These voluntary conditions do not limit mandatory rights relating to defective goods or the statutory right of withdrawal.

8. Refunds

After receiving and inspecting the returned product, we will notify the customer whether the refund has been approved.

Approved refunds are issued to the original payment method, unless the customer expressly agrees to another lawful method.

For a valid statutory withdrawal, we will reimburse eligible payments without undue delay and generally no later than 14 calendar days after receiving the withdrawal notice. We may withhold reimbursement until we have received the returned products or the customer has provided evidence that the products were sent back, whichever occurs first.

The refund for a statutory withdrawal includes the price paid and the cost of the least expensive standard delivery option offered for the order. Because staudr.shop provides free standard delivery, there will normally be no standard outbound delivery charge to refund.

Additional costs resulting from a customer selecting an upgraded, priority, or non-standard delivery service are not refundable beyond the cost of the least expensive standard delivery option.

After a refund is issued, the financial institution or payment provider may require additional processing time before the funds appear in the customer’s account.

9. Damaged, Defective, or Incorrect Products

Customers should inspect their order promptly after delivery.

If a product is damaged, defective, or incorrect, contact info@staudr.shop as soon as reasonably possible and provide:

• The order number
• A description of the problem
• Clear photographs of the product
• A photograph of the packaging and shipping label where relevant

We may offer an appropriate remedy, such as:

• Replacement
• Repair, where appropriate
• Price reduction
• Refund
• Another remedy required by applicable consumer law

Nothing in this policy limits the statutory legal guarantee or other mandatory remedies available for defective or non-conforming goods.

10. Exchanges

Direct exchanges are subject to product availability.

Where an exchange is approved, customers may be asked to return the original product before the replacement is dispatched.

If the requested replacement is unavailable, we may issue a refund and the customer may place a new order for another available product.

11. Non-Returnable Products

Returns may be restricted for:

• Custom-made or personalised products
• Sealed hygiene-sensitive products after the seal has been removed, where the legal exception applies
• Products that cannot be resold for health or hygiene reasons after being opened
• Gift cards or other non-refundable digital-value products, where permitted by law

These restrictions do not apply where the product is defective, incorrect, or where exclusion of the return would violate mandatory law.

Discounted and promotional clothing remains subject to applicable statutory consumer rights.

12. Canceling an Order Before Shipment

Customers may request cancellation by contacting info@staudr.shop.

We will attempt to cancel the order, but cancellation cannot be guaranteed once processing or shipment has begun.

If cancellation is no longer possible, the customer may use the applicable withdrawal or return procedure after receiving the order.

13. Refused and Unclaimed Deliveries

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because it was refused, unclaimed, or addressed incorrectly due to information provided by the customer, reasonable return or reshipment costs may be deducted where legally permitted.

This does not apply where delivery failed because of an error by staudr.shop or the carrier.

14. Statutory Rights

This policy supplements and does not replace mandatory consumer rights.

Where any provision of this policy conflicts with mandatory German or European Union consumer law, the mandatory legal provision takes priority.

15. Contact

Questions and return requests should be sent to:

staudr.shop
Email: info@staudr.shop