Datenschutzerklärung

This Privacy Policy explains how staudr.shop collects, uses, stores, discloses, and protects personal data when customers and visitors access our website, communicate with us, place an order, or otherwise use our services.

For the purposes of applicable data protection law, staudr.shop acts as the controller of personal data collected for operating the store, fulfilling orders, providing customer support, and carrying out our own legitimate business activities.

1. Contact Details

Questions, requests, and concerns about personal data may be sent to:

Email: info@staudr.shop

2. Personal Data We Collect

Depending on how a person interacts with the website, we may collect the following categories of personal data.

Identity and Contact Data

This may include:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Account details
• Preferred language
• Country or region

Order and Transaction Data

This may include:

• Products ordered
• Product size, colour, and quantity
• Order number
• Purchase date
• Payment status
• Refund and return information
• Delivery and tracking information
• Discount or promotional code usage
• Customer service history

Payment Data

Payments are generally processed by authorised third-party payment providers.

We may receive limited payment-related information, such as:

• Payment method
• Payment status
• Transaction identifier
• Billing details
• Limited card information, such as card type or final digits

We do not normally receive or store complete payment card numbers when payment is processed by an external payment provider.

Technical and Usage Data

This may include:

• Internet Protocol address
• Device type
• Browser type and version
• Operating system
• Time zone
• Language settings
• Website pages viewed
• Links clicked
• Referring website
• Session information
• Approximate location derived from technical information
• Cookie and similar technology identifiers

Communications Data

This may include information provided when a person:

• Sends an email
• Submits a contact form
• Requests customer support
• Makes a complaint
• Requests a return or refund
• Responds to a survey
• Communicates through social media

Marketing Preference Data

This may include:

• Newsletter subscription status
• Marketing consent
• Cookie preferences
• Records of consent withdrawal
• Advertising interaction information

3. How We Collect Personal Data

We collect personal data:

• Directly from customers and website visitors
• Automatically through cookies and similar technologies
• From payment processors
• From delivery and fulfilment providers
• From Shopify and store applications
• From fraud-prevention and security providers
• From marketing and analytics providers, where permitted
• From publicly available sources where lawful

4. Purposes and Legal Bases

We process personal data only where there is an appropriate legal basis.

Performing a Contract

We process data when necessary to:

• Process and fulfil orders
• Collect and confirm payment
• Arrange delivery
• Provide order updates
• Handle returns, exchanges, and refunds
• Respond to order-related enquiries
• Provide requested products and services

Compliance with Legal Obligations

We may process data to:

• Maintain tax and accounting records
• Respond to valid legal requests
• Meet consumer protection obligations
• Comply with product safety requirements
• Prevent unlawful transactions
• Exercise or defend legal claims
• Fulfil regulatory reporting obligations

Legitimate Interests

Where our interests are not overridden by the rights of the individual, we may process data to:

• Operate and improve the website
• Protect accounts and transactions
• Prevent fraud and misuse
• Analyse store performance
• Improve customer service
• Maintain records of communications
• Secure our systems
• Establish, exercise, or defend legal claims

Consent

Where consent is required, we may process data for:

• Email marketing
• Non-essential analytics
• Personalised advertising
• Certain cookies and tracking technologies
• Other purposes clearly explained when consent is requested

Consent may be withdrawn at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.

5. Shopify

Our online store is hosted through Shopify.

Shopify provides the ecommerce platform that enables us to display products, process orders, manage the store, and provide customer-facing services.

When visitors use our website or place an order, personal data may be processed by Shopify and its affiliated companies and service providers on our behalf or for Shopify’s own stated purposes.

Shopify may process data in countries outside the customer’s country of residence. Appropriate data-transfer safeguards are used where required by applicable law.

6. Payment Providers

Payment information is processed by the payment methods displayed during checkout.

Payment providers may process personal data for:

• Authorising transactions
• Completing payments
• Preventing fraud
• Processing chargebacks
• Meeting financial and regulatory obligations

The payment provider’s own privacy notice may also apply to its processing activities.

7. Delivery, Fulfilment, and Business Providers

We may share necessary personal data with service providers that support our operations, including:

• Warehousing and fulfilment providers
• Shipping and postal carriers
• Payment processors
• Shopify and ecommerce service providers
• Information technology and hosting providers
• Customer service providers
• Fraud-prevention providers
• Analytics providers
• Advertising providers
• Professional advisers
• Accountants and legal advisers

These recipients receive only the information reasonably required for the relevant service, subject to contractual and legal protections where applicable.

8. Legal and Business Disclosures

We may disclose personal data where reasonably necessary to:

• Comply with applicable law
• Respond to a valid court order or regulatory request
• Investigate fraud or unlawful activity
• Protect customers, the public, or our legal rights
• Enforce store terms and policies
• Complete a merger, restructuring, financing, sale, or transfer of business assets

Where a business transaction occurs, personal data may be transferred subject to appropriate confidentiality and data protection measures.

9. Cookies and Similar Technologies

The website may use cookies, pixels, local storage, tags, and similar technologies.

These technologies may be used for:

• Essential website functions
• Shopping-cart operation
• Secure checkout
• Login and account functions
• Remembering preferences
• Measuring website performance
• Analytics
• Fraud prevention
• Advertising and marketing, where consent is obtained

Essential cookies may be used where necessary to provide the website and services requested by the user.

Non-essential cookies are used only in accordance with applicable consent requirements.

Visitors may manage available cookie choices through the consent controls displayed on the website or through their browser settings. Blocking essential cookies may prevent parts of the website from functioning correctly.

10. Marketing Communications

We send electronic marketing communications only where legally permitted.

Recipients may unsubscribe by:

• Using the unsubscribe option in a marketing message
• Contacting info@staudr.shop
• Adjusting available account or communication settings

Service messages concerning orders, payments, returns, security, or policy changes are not promotional messages and may still be sent where necessary.

11. Personalised Advertising

Where consent has been obtained, we and our advertising partners may use cookies or similar technologies to measure advertising performance or show advertisements based on website activity.

Users may withdraw consent through the website’s cookie controls where available.

12. International Data Transfers

Some service providers may process personal data outside Germany or the European Economic Area.

Where required, international transfers are protected through lawful safeguards, which may include:

• European Commission adequacy decisions
• Standard contractual clauses
• Supplementary security measures
• Other transfer mechanisms permitted by applicable law

13. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

• The duration of the customer relationship
• Contract performance
• Tax and accounting obligations
• Consumer protection requirements
• Fraud prevention
• Dispute resolution
• Limitation periods
• Legal claims
• Consent status

Order and transaction records may be retained for the period required by applicable commercial, tax, accounting, and consumer protection laws.

When personal data is no longer required, it will be deleted, anonymised, or securely restricted, unless continued retention is legally required.

14. Data Security

We use reasonable technical and organisational measures designed to protect personal data against:

• Unauthorised access
• Accidental loss
• Destruction
• Alteration
• Unlawful disclosure
• Misuse

No online system can be guaranteed to be completely secure. Customers should use strong passwords, protect account credentials, and contact us if they suspect unauthorised account activity.

15. Data Protection Rights

Subject to applicable law, individuals may have the right to:

• Request access to their personal data
• Request correction of inaccurate data
• Request completion of incomplete data
• Request deletion of personal data
• Request restriction of processing
• Object to processing based on legitimate interests
• Object to direct marketing
• Request data portability
• Withdraw consent
• Lodge a complaint with a competent supervisory authority
• Request information about applicable transfer safeguards

Some rights are subject to legal exceptions. We may retain information where necessary to comply with legal obligations, complete a transaction, prevent fraud, or establish or defend legal claims.

16. Exercising Privacy Rights

Privacy requests may be sent to:

info@staudr.shop

The request should clearly describe the right being exercised and the information concerned.

We may request reasonable information to verify identity and protect personal data against unauthorised disclosure.

Where a person submits a request through an authorised representative, we may request evidence of the representative’s authority.

17. Right to Complain

Individuals may lodge a complaint with the data protection supervisory authority responsible for their place of residence, workplace, or the location of an alleged infringement.

We encourage individuals to contact us first so that we have an opportunity to address the concern.

18. Children’s Privacy

Our website and products are not directed at young children.

We do not knowingly collect personal data from children who cannot lawfully provide their own consent. Where parental consent is legally required, the website should be used only with the involvement of a parent or legal guardian.

If we learn that personal data was collected from a child unlawfully, we will take reasonable steps to delete or restrict it.

19. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third parties. Users should review the privacy information provided by those third parties before submitting personal data.

20. Changes to This Policy

We may update this Privacy Policy to reflect:

• Changes to our services
• Changes to technology
• Changes to legal requirements
• Changes to service providers
• Changes to our business operations

The current version will be published on this website with an updated revision date.

21. Contact

For privacy questions or requests:

staudr.shop
Email: info@staudr.shop